Intense Technologies (Intense) is, a publicly listed, an AI-first, platform-driven services company specializing in mission-critical solutions across communication, data management, and process automation. With a strong focus on the BFSI, Telecom, and Government sectors, the company leverages its innovative platforms to deliver significant business outcomes at scale.

Operating globally across many continents, the company impacts over a billion lives daily. The company is widely recognized by leading industry analysts including Gartner, IDC, Aspire, Celent, and Omdia for its excellence in technology and market leadership.

Through its suite of IP-enabled platforms and services, the company empowers enterprises to achieve their digital transformation goals with speed and efficiency. The company’s proven solutions have helped leading banks save hundreds of crores by streamlining and centralizing customer communication processes.

Business area of the company

The company is an AI-first, Platform-driven Services Company specializing in mission-critical solutions for communications, data management, and process automation across the BFSI, Telecom, and Government sectors.

Platforms 

UniServe NXT Communications Suite

• UniServe NXT – Customer Communications Management
• UniServe Reach – Marketing Automation Platform
• Connect Transmission Services
• Consent Management & Data Discovery and Classification

Data Management Platform

• Intelligent Data Management
• Customer Identity Management

Low-code App Development

Services

By Capability

• Managed Services
• Data Services
• Talent-as-a-Service

By Industry

• Banking and Financial Services
• Insurance
• Government
• Communications and Media
• Education

Awards and Recognitions

2020-21

• Recognized by Gartner Market Guide, 2021 as Representative Vendor for Customer Communication Management
• Secured 4th consecutive ‘Leader’ status in the 2021 Aspire Leaderboard Business Automation grid
• Positioned as a ‘Focused’ vendor in the Overall Leaders for CCM, Communication Composition and Omni-channel orchestration grids in 2021 at a higher ranking compared to 2020
• Recognized as one of “The Most Admired Companies of the Year 2021” in a special edition feature by The Enterprise World
• Featured in The Enterprise World as one of the “The Most Trustworthy Consulting Companies” in 2019.

2021-22

• Positioned amongst AnyPrem Customer Communications Management (CCM) Software Leaders for Telecom, Insurance, Public Sector and Utilities verticals in the 2022 Aspire CCM-CXM Leaderboard.
• Intense Technologies has been recognized as a Leader in two other segments Vendor Hosted SAAS CCM and Communications Experience Platform (CXP) for the Utilities and Telecom verticals in the same report.
• “Best Innovative Company of the year” award from World Innovation Congress, 2021
• “Best Employer Brand Award” from World HRD Congress, 2021
• “Best SME with Global Footprint” award 2021 from Ministry of Commerce and Industry, Government of India.

2022-23

• Intense Technologies achieves Leader Position in 2023 SPARK Matrix for Customer Communications Management by Quadrant Knowledge Solutions.
• Intense Technologies positioned amongst AnyPrem Customer Communications Management (CCM) Software Leaders for Telecom, Insurance, Public Sector and Utilities verticals in the 2022Aspire CCM-CXM Leaderboard.
• Intense Technologies has been recognized as a Leader in two other segments Vendor Hosted SAAS CCM and Communications Experience Platform (CXP) for the Utilities and Telecom verticals in the same report.
• Intense Technologies positioned in the 2022 SPARK Matrix for Customer Communication Management by Quadrant Knowledge Solutions.
• UniServe NXT Digital Suite rated the best, ranked Number One in Gartner Peer Insights 2022 by customers securing a 4.7 Rating out of 5.

2023-24

• The Omdia Universe Recognizes Intense Technologies as a ‘Challenger’ for Customer Communication Management, 2024
• Intense Technologies’ UniServe NXT is at the Number One position in Gartner Peer Insights in 2023 with a 4.9/5 rating
• Named as Technology Leader in Quadrant SPARK Matrix: “Customer Communication Management” in 2023. 
• Intense Technologies has been mentioned in Fortune Business Insights 2024 CCM Report. Fortune Business Insights recognizes Intense Technologies as a leading CCM vendor in their CCM report for the second consecutive year.
• The Economic Times Recognized Intense Technologies as the ‘Most Visionary Company to Watch in 2024’
• Recognized by Outlook under ‘Top Innovative Companies to Watch in 2024’’

2024-25

• Received double recognition as a ‘Major Player’ in the IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment and IDC MarketScape: Worldwide Automated Document Generation and Customer Communications Management 2024 Vendor Assessment.
• UniServe NXT sustained its leadership in Gartner Peer Insights (scoring 4.9/5) 
• Recognized as a ‘Leader’ on Aspire Leaderboard for Interaction Experience Management (IXM), 2024-2025
• Recognized as a ‘Challenger’ for Customer Communication Management by Omdia Universe
• Received ‘Excellence in IT Solutions’ Award from the Ministry of Textiles, Government of India
• In10s felicitated at the ELETS BFSI Gamechanger Summit for Centralized Communication Governance, 2024
• Named as a ‘Luminary Solution’ in Celent CCM Global Insurance Report
• Recognized in the SPARK Matrix for Customer Communications Management by QKS Group