One 97 Communications (Paytm) is India’s leading digital ecosystem for consumers and merchants as it has built the largest payments platform in India based on the number of consumers, number of merchants, number of transactions and revenue. It offers payment services, commerce and cloud services, and financial services to registered consumers and registered merchants. Its two-sided (consumer and merchant) ecosystem enables commerce, and provides access to financial services through its financial institution partners, by leveraging technology to improve the lives of its consumers and help its merchants grow their businesses. The company launched Paytm in 2009, as a ‘mobile-first’ digital payments platform to enable cashless payments for Indians, giving them the power to make payments from their mobile phones. Paytm is available across the country with advertising tagline ‘Paytm karo’ (i.e. use Paytm), evolving into a verb for hundreds of millions of Indian consumers, shopkeepers, merchants and small businesses. 

The Paytm app is a payments-led super-app, through which it offers consumers innovative and intuitive digital products and services. It offers consumers a wide selection of payment options on the Paytm app, which include (i) Paytm Payment Instruments, which allow them to use digital wallets, sub-wallets, bank accounts, buy-now-pay-later and wealth management accounts and (ii) major third-party instruments, such as debit and credit cards and net banking. On its app, it enables consumers to transact at in-store merchants, pay their bills, make mobile top-ups, transfer money digitally, create and manage their Paytm Payment Instruments, check linked account balances, service city challans and municipal payments, buy travel and entertainment tickets, play games online, access digital banking services, borrow money, buy insurance, make investments and more.

Business area of the company

The company is in the business of providing a) payment and financial services which primarily includes payment facilitator services, facilitation of consumer and merchant lending to consumers and merchants, wealth management etc. b) marketing services which primarily consists of aggregator for digital products, ticketing business, providing voice and messaging platforms to the telecom operators and enterprise customers and other businesses, etc.

Services offered by the company

• Recharge & Bills
• Ticket Booking
• Payments & Services
• Paytm for Business

Awards and Accreditations

• 2015: Awarded the ‘Most Innovative Company of the Year’ award at Business Standard Annual Awards, 2014.
  
• 2015: Awarded the ‘Disruptive Digital Innovator’ award at Digitizing India Awards, 2015.
  
• 2016: Awarded under the ‘impact’ category at Future of Fintech Awards by Financial Times.
  
• 2018: Awarded under the ‘mobile payment product’ category for digital payment facilitators at the 12th India Digital Summit organised by Internet and Mobile Association of India.
  
• 2018: Awarded ‘best online commercial’ award at Drivers of Digital Awards and Summit, 2018.
  
• 2019: Group Company, Paytm Payments Bank, was awarded ‘Finacle Client Innovation Award, 2019’ for the ‘product innovation’ category by Infosys Finacle.
  
• 2020: Subsidiary, Paytm Money, was awarded the ‘excellence in payment’ award by India FinTech Forum at India FinTech Awards, 2020.
  
• 2020: Group Company, Paytm Payments Bank, was awarded ‘ETBFSI Excellence Award’ for the ‘Best Digital Bank of the Year’ category by ETBFSI.com.
  
• 2021: Subsidiary, Paytm Money, was awarded for ‘trading tech’ at BW Disrupt TechTors Summit & Awards.
  
• 2021: Awarded ‘Best FinTech Growth Story’ award at ‘India Digital Awards’ conducted by Internet and Mobile Association of India.
  
• 2021: Awarded Excellence in Payments (Issuer) category for Paytm Payments Bank’s FASTags at 2nd edition of ASSOCHAM’s Annual FinTech & Digital Payments, 2021 event.
  
• 2022: Most Innovative Use of Technology - Paytm QR.
• 2022: Most Design User-friendly Interface Fintech App - Paytm App.
• 2022: Best UPI App - Paytm App.
• 2023: Best Fintech Company of the Year - Paytm.
• 2023: MSME Enabler Banking & Financing - Paytm.
• 2023: Digital Transformation Excellence in Banking - PPBL.
• 2024: Best Initiative to Reduce Carbon Footprint - Paytm.
• 2024: Great Indian Best Innovation Changemaker of the Year - Vijay Shekhar Sharma.
• 2024: Great Indian Social Sustainability D&I - Paytm.
• 2025: Best Mobile App - Paytm.
• 2025: Excellence in AI-Powered Financial Inclusion - Paytm.
• 2025: Most Innovative Fintech Company India 2025 - Paytm.
• 2025: Financial Champion of the Year - Paytm.
• 2026: Customer Experience AI Solution of the Year - Paytm Checkin
• 2026: First Indian Company on the Global Capability Leaderboard - Paytm's AI System.

Major events and milestones

• 2009: Launch of Paytm, a payment service which allowed prepaid users to top up their mobile accounts, and also shop directly using their bank accounts or credit cards.
  
• 2012: Launch of payment gateway.
  
• 2013: Receipt of RBI license for semi-closed wallet.
  
• 2014: Launch of Paytm wallet app for iOS and Android.
  
• 2017: Issuance of license to Paytm Payments Bank by the Reserve Bank of India to carry on ‘payments bank’ business in India pursuant to the Banking Regulation Act, 1949.
  
• 2017: Launch of Paytm FASTag by Paytm Payments Bank across India.
  
• 2019: Issuance of certificate of registration to Paytm Money by SEBI to act as a ‘stock broker’ pursuant to the SEBI (Stock Brokers) Regulations, 1992.
  
• 2020: Issuance of certificate of registration to Paytm Insurance Broking by IRDAI to act as a ‘direct broker (life and general)’ pursuant to the IRDAI (Insurance Brokers) Regulations, 2018.
  
• 2020: Launch of mini-app store to support Indian developers.
  
• 2021: One 97 Communications comes with an IPO to raise upto Rs 18,916 crore.
• 2022: One97 Communications forms joint venture general insurance company.
• 2022: One97 Communications, Fullerton India enter into partnership to provide lending products
• 2022: One97 Communications launches ‘Tap to Pay Card’.
• 2023: One97 Communications partners with Amadeus.
• 2023: One97 Communications launches Card Soundbox.
• 2023: One 97 Communications inks pact with SBI Card.
• 2024: Paytm offers Simplified FASTag Recharge and HDFC Bank FASTag Purchase.
• 2024: Paytm streamlines metro rides with Easy QR Ticket Purchases & Smart Card Recharges.
• 2024: Paytm Launches India’s First NFC Card Soundbox.
• 2025: Paytm launches new feature for stock trading with auto payment deductions.
• 2025: Paytm Partners with RBL Bank to Empower Merchants with Pioneer Soundbox and Card Machines.
• 2025: Paytm unveils AI-powered app with cleaner design, smarter payment experience.
• 2025: Paytm launches India’s First AI Soundbox for Payments.
• 2025: Paytm rolls out UPI Access for NRIs in 12 countries.