One 97 Communications (Paytm) is India’s leading digital ecosystem for consumers and merchants as it has built the largest payments platform in India based on the number of consumers, number of merchants, number of transactions and revenue. It offered payment services, commerce and cloud services, and financial services to registered consumers and registered merchants. Its two-sided (consumer and merchant) ecosystem enables commerce, and provides access to financial services through its financial institution partners, by leveraging technology to improve the lives of its consumers and help its merchants grow their businesses.

The company launched Paytm in 2009, as a ‘mobile-first’ digital payments platform to enable cashless payments for Indians, giving them the power to make payments from their mobile phones. Starting with bill payments and mobile top-ups as the first use cases, and Paytm Wallet as the first Paytm Payment Instrument, it has built the largest payments platform in India based on the number of consumers, number of merchants, number of transactions and revenue as of March 31, 2021. Paytm is available across the country with ‘Paytm karo’ (i.e. use Paytm) evolving into a verb for hundreds of millions of Indian consumers, shopkeepers, merchants and small businesses.

The Paytm app is a payments-led super-app, through which it offer its consumers innovative and intuitive digital products and services. It offer its consumers a wide selection of payment options on the Paytm app, which include (i) Paytm Payment Instruments, which allow them to use digital wallets, sub-wallets, bank accounts, buy-now-pay-later and wealth management accounts and (ii) major third-party instruments, such as debit and credit cards and net banking. On its app, it enable its consumers to transact at in-store merchants, pay their bills, make mobile top-ups, transfer money digitally, create and manage their Paytm Payment Instruments, check linked account balances, service city challans and municipal payments, buy travel and entertainment tickets, play games online, access digital banking services, borrow money, buy insurance, make investments and more.

Business area of the company

The company is India's leading digital ecosystem for consumers as well as merchants.

Awards and Accreditations

• 2015: Awarded the ‘Most Innovative Company of the Year’ award at Business Standard Annual Awards, 2014.
  
• 2015: Awarded the ‘Disruptive Digital Innovator’ award at Digitizing India Awards, 2015.
  
• 2016: Awarded under the ‘impact’ category at Future of Fintech Awards by Financial Times.
  
• 2018: Awarded under the ‘mobile payment product’ category for digital payment facilitators at the 12th India Digital Summit organised by Internet and Mobile Association of India.
  
• 2018: Awarded ‘best online commercial’ award at Drivers of Digital Awards and Summit, 2018.
  
• 2019: Group Company, Paytm Payments Bank, was awarded ‘Finacle Client Innovation Award, 2019’ for the ‘product innovation’ category by Infosys Finacle.
  
• 2020: Subsidiary, Paytm Money, was awarded the ‘excellence in payment’ award by India FinTech Forum at India FinTech Awards, 2020.
  
• 2020: Group Company, Paytm Payments Bank, was awarded ‘ETBFSI Excellence Award’ for the ‘Best Digital Bank of the Year’ category by ETBFSI.com.
  
• 2021: Subsidiary, Paytm Money, was awarded for ‘trading tech’ at BW Disrupt TechTors Summit & Awards.
  
• 2021: Awarded ‘Best FinTech Growth Story’ award at ‘India Digital Awards’ conducted by Internet and Mobile Association of India.
  
• 2021: Awarded Excellence in Payments (Issuer) category for Paytm Payments Bank’s FASTags at 2nd edition of ASSOCHAM’s Annual FinTech & Digital Payments, 2021 event.
  

Major events and milestones

• 2009: Launch of Paytm, a payment service which allowed prepaid users to top up their mobile accounts, and also shop directly using their bank accounts or credit cards.
  
• 2012: Launch of payment gateway.
  
• 2013: Receipt of RBI license for semi-closed wallet.
  
• 2014: Launch of Paytm wallet app for iOS and Android.
  
• 2017: Issuance of license to Paytm Payments Bank Limited by the Reserve Bank of India to carry on ‘payments bank’ business in India pursuant to the Banking Regulation Act, 1949.
  
• 2017: Launch of Paytm FASTag by Paytm Payments Bank across India.
  
• 2019: Issuance of certificate of registration to Paytm Money Limited by SEBI to act as a ‘stock broker’ pursuant to the SEBI (Stock Brokers) Regulations, 1992.
  
• 2020: Issuance of certificate of registration to Paytm Insurance Broking Limited by IRDAI to act as a ‘direct broker (life and general)’ pursuant to the IRDAI (Insurance Brokers) Regulations, 2018.
  
• 2020: Launch of mini-app store to support Indian developers.