RailTel Corporation of India (RailTel), a Navratna Central Public Sector Enterprise (CPSE) under the Ministry of Railways, is an ICT (Information and Communications Technology) provider and one of the largest neutral telecom infrastructure providers in the country owning a Pan-India optic fiber network. The OFC (Optical Fiber Cable) network covers important towns & cities of the country and several rural areas. RailTel was incorporated on September 26, 2000 with the aim of modernizing the existing telecom system for train control, operation, and safety and to generate additional revenues by creating nationwide broadband and multimedia network, laying optical fiber cable using the right of way along railway tracks. 

RailTel’s various operations are certified for, ISO 27001:2022-Certified for Information Security Management System, ISO 20000-1:2018-Certified for Information Technology Service Management System, ISO 9001:2015-Certified for Quality Management System, ISO 27017:2015 Certified for Information Security for Cloud Services, ISO 27018:2019-Certified for Data Privacy in Cloud Service, ISO 14001:2015-Certified for Environmental Management System Standard, ISO 17024:2012- Certified for Telecom Services, Railway Signalling & Telecom Training, Design Testing and Licensing Services and CMMI Maturity Level-5-Certified for Process Improvement. The RailTel's Data Centres are Tier-III (Design & Facility) certified.

RailTel has a strategic relationship with the Indian Railways and it undertakes a wide variety of projects including provision of mission critical connectivity services like IP based video surveillance system at stations, ‘e-Office’ services and implementing short haul connectivity between stations and long-haul connectivity to support various organizations within the Indian Railways. RailTel also provide various passenger services including content on demand services and Wi-Fi across major railway stations in India.

Business area of the company

RailTel Corporation of India, a Navratna PSU under Ministry of Railways, is one of the largest neutral telecom infrastructure providers in India and a trusted end-to-end IT & ICT service provider. The company has also created one of the world’s largest integrated public Wi-Fi networks.

Services of the company

• Network Architecture: network architecture is built on a robust, hierarchical model, featuring SDH, PTN, DWDM, and IP-MPLS technologies. RailTel provides scalable and reliable connectivity with services ranging from 2 Mbps to 400 Gbps, supporting both enterprise and government demands.
• Data Center: RailTel operates Tier-III certified, MeitY-empaneled data centers in Gurugram and Secunderabad, offering IaaS, PaaS, and RailCloud for hybrid cloud solutions. These centers support services like co-location, disaster recovery, managed hosting, HD video conferencing, SOC services, and e-tendering. 
• Security Operation Center: To address increasing cyber threats, RailTel has established a central SoC in Gurugram, offering endpoint detection, malware analytics, threat intelligence, and vulnerability assessment.
• Wi-Fi at Stations: RailTel provides free RailWire Wi-Fi at railway stations. The service supports HD video streaming, downloads, and real-time work access for passengers and nearby communities.
• Video Surveillance System: A network of IP-based surveillance systems is being deployed at stations, enhancing safety through centralized monitoring.
• Hospital Management Information System: RailTel digitized healthcare delivery for Indian Railways through HMIS, integrating DigiLocker, UMID, and ABHA systems.
• R&D/Innovation: RailTel has committed to R&D/innovations, developing solutions like Network Detection and Response (NDR), MySecureMachine, automated ticketing, an in-house SIEM system using ELK stack, TDM-over-IP migration using smart optics, and software-based Virtual Route Reflectors (VRR) to scale networks efficiently.

Achievements, awards and accreditations

• 2010 Received the ‘MOU Excellence Award (2018-09)’ in the electronics and communications sector.
• 2014: Awarded the ‘Innovative Managed Services Award’ at the Aegis Graham Bell Awards 2014 for RailWire services.
• 2015: Received an award under the ‘Digital India’ category at the Aegis Graham Bell Awards 2015.
• 2015: Awarded the ‘Best Carrier of the Carrier’ Award at the VAR INDIA Star Nite Awards 2015.
• 2015: Received an award at the 12th National Awards for Excellence in Cost Management in the public-service sector (medium) category from the Institute of Cost Accounts of India.
• 2016: Received ‘Leadership Recognition’ in the internet and broadband category at the ‘Voice & Data Leadership Awards 2016’.
• 2016: Received ‘Leadership Recognition’ in the enterprise business services category at the ‘Voice & Data Leadership Awards 2016’’.
• 2016: Received 2nd Prize in the category of ‘Effective and Innovative use of Digital Communication’ at the SCOPE Corporate Communication Awards in 2016.
• 2016: Received an award that recognized the company as one of the ‘Top 50 PSU Organisations with innovative HR practices’ at the Asia Pacific HRM Congress organized by Times Ascent.
• 2016: Received an award for ‘Technology Adoption’ at the 4th PSU Awards 2016.
• 2017: Received the ‘Leadership Recognition Award’ in the “Internet & Broadband Services” category at the Voice & Data Telecom Leadership Awards, 2017.
• 2017: Received an award in the ‘Best Public Wi-Fi Project’ category at the My India Wi-Fi India Summit and Awards 2017.
• 2017: Received the ‘Certificate of Appreciation’ for the railway station wi-fi project initiative at the mBillionth award South Asia 2017.
• 2018: Received an award in the ‘Best Social Wi-Fi Project’ category at the My India Wi-Fi India Summit and Awards 2018.
• 2018: Received Voice & Data Telecom Leadership Award for Corporate Social Responsibility.
• 2019: Received an award at the Digital Innovation and Cyber Security Summit 2019 organized by Department of Information Technology and Electronics, Government of Haryana.
• 2019: Received Express Computer Digital Innovation award.
• 2020: Received Governance Now PSU award 2020 in Digital PSU Category.
• 2020: Received CSR Times Award as the Best PSU (Gold Category) in women empowerment category for its Menstrual Health Management Programme.
• 2020: Received the Silver SKOCH Award in Digital Economy for e-office Category, 2020.
• 2021: RailTel, a Miniratna Central Government PSU under the Ministry of Railways has been awarded the ICAI Award for Excellence in Financial Reporting for the year 2020-21 in Public Sector Entities Category. 
• 2021: RailTel's Southern Region establishment wins Digital Technology Sabha Excellence Award, by Express Computer (Indian Express Group), in IoT Category.
• 2021: RailTel wins Dun & Bradstreet PSU Awards 2021 in Telecommunication & Information Technology Sector category.
• 2021: RailTel wins Digital PSU Summit Awards 2021, by Express Computer (Indian Express Group), in Document Management category.
• 2021: RailTel wins the Express Computer Digital Technology Sabha Excellence Award 2021 under Data Centre category for its tier-III data centers accredited by UPTIME USA at Gurugram and Secunderabad.
• 2021: RailTel bags the Governance Now PSU Awards in 'Digital PSU' and 'Digital Security' categories.
• 2022: RailTel wins the South Asian Federation of Accountants (SAFA) award- certificate of merit for Integrated Reporting and Corporate Governance Disclosures 2021.
• 2022: RailTel received Bronze award in the Best CSR communication campaign for the communication campaign ran for RailTel's csr projects in Rajur, Maharashtra, in the 16th Global Conclave organized by Public Relations Council of India.
• 2022: RailTel received Silver award in the Best House Journal (Regional Language) category for its Hindi house journal 'RailTel Pragati' in the 16th Global Conclave organized by Public Relations Council of India.
• 2022: RailTel has been conferred with the Data Centre Champion award at the Express Computer event organised by Indian Express group. 
• 2022: RailTel has been conferred with the 'Excellence in Railway Telecom Solutions' in the 2nd Urban Infra Business Summit & Awards 2022.
• 2022: RailTel has been conferred with the Dun & Bradstreet Award 2022 in the Telecommunication & Information Technology (Central PSUs) category. 
• 2022: RailTel's Corporate Communication team has been ranked 25 in the annual listing of 30 Top Corporate Communications by Reputation Today.
• 2023: RailTel wins the Dun & Bradstreet Award 2023 in the Telecommunication & Information Technology (Central PSUs) category.
• 2023: RailTel received the prestigious Governance Now PSU IT Awards 2023 in the 'Cyber Security Champion' and 'Cyber security and Data Protection & Data Centre Excellence' categories. 
• 2023: RailTel wins the Express Computer Data Centre Champion Award 2023 for Cloud Services. 
• 2023: RailTel received the CMO ASIA Awards 2023, under PSU Excellence Category, for its CSR initiative. 
• 2023: RailTel received the Governance Now PSU award in the category of 'Use of emerging technologies-Cloud' in the 9th PSU awards and conference. 
• 2023: RailTel was felicitated at Rail Analysis Innovation and Excellence Summit 2023 for excellence towards Telecom Solutions and Connectivity across the Rail network.
• 2024: RailTel wins the FE FutechAwards2024 by Financial Express in the Best HealthTech Provider category (Silver). 
• 2025: RailTel’s CSR initiative ‘RailTel Akansha Super-30’ at Dehradun, Uttarakhand, has been honoured with the prestigious CSR Times Award.
• 2025: RailTel’s home internet service, RailWire, has bagged the ET Government PSU Leadership & Excellence Awards 2025 (Gold) in the category of 'Reinforcing Communication & Bridging the Digital Divide.
• 2025: RailTel wins the Governance Now 11th PSU Award for Best Use of Automation & Digital Technologies.

Major events and milestones

• 2000-01: Incorporated as 'schedule A' CPSE under Ministry of Railways.
• 2002-03: Bandwidth Lease Obtained IP-2 licence to start Commercial operations of leasing Bandwidth to private telco.
• 2005-06: Established India's 1st STM-16 network enabling higher bandwidth in the Country.
• 2010-11: Received MOU excellence award as best PSU in Electronics & Communication Sector.
• 2012-13: Entered into the exclusive club of Mini Ratna (Category-1) Enterprises.
• 2013-14: Created 1st Tire-III data Center (DC) and Launched RailWire and DC services on Pan-India basis.
• 2014-15: Completed Bhutan JCT project and launched TpaaS Services. Started its wholly owned subsidiary, REL.
• 2015-16: Bengaluru became the first station to get Public Wi-Fi by RailTel.
• 2016-17: Started Wi-Fi rollout at Railway Stations with Google. 
• 2016-17: Received unified license. 
• 2016-17: Crossed 1 lakh Subscribers in RailWire.
• 2017-18: Wi-Fi across 250 Stations Completed.
• 2018-19: RailTel implemented paperless working system in South Central Railway HQ & Guntur Division.
• 2019-20: Establishments of Indian Railways For 1,00,000 users.
• 2019-20: Wi-Fi Across 5600 + Stations Completed.
• 2020-21: Launch of Initial Public Offer (IPO) and Listing of Equity Shares in Stock Exchanges.
• 2021-22: Completed Hospital Management Information System (HMIS) implementation at 699 Railway Hospitals/Health Unit.
• 2022-23: RailTel crossed turnover of Rs 2,000 crore.
• 2023-24: SCOPE Eminence Award in Institutional Excellence (Mini Ratna I&Il Category for overall outstanding Performance).
• 2023-24: Merger of RailTel Enterprises Ltd with RailTel Corporation of India Ltd.
• 2023-24: RailTel Establishes a Centre of Excellence for Railway Signalling.
• 2024-25: Conferred with Navratna Status.