Sapphire Foods India is one of YUM’s franchisee operators in the Indian subcontinent. It is also Sri Lanka’s largest international QSR chain, in terms of revenue for the financial year 2021 and number of restaurants operated as of March 31, 2021 (with 68 restaurants representing 39% of the total number of outlets in the market). It has also established a presence in the Maldives. As of June 30, 2021, it owned and operated 209 KFC restaurants in India and the Maldives, 239 Pizza Hut restaurants in India, Sri Lanka and the Maldives, and two Taco Bell restaurants in Sri Lanka. The company aspires to be India’s best restaurant operator by serving customers great food with great experience at great value. It operates its restaurants in high traffic and high visibility locations in key metropolitan areas and cities across India and develops new restaurants in new cities as part of its brand and food category expansion.

The company has an in-house supply chain function, and it work with its vendor partners for food ingredients, packaging, warehousing and logistics with the goal of providing its restaurants with the optimum level of inventory at the highest level of quality in a standardized and cost efficient manner. It operate warehouses across five cities in India to service its restaurants in India, and has invested in building technology solutions including a restaurant-level SAP enterprise resource planning (ERP) system and POS software solutions in its restaurants. It has also adopted YUM’s global online and digital channel solutions to enhance customer experience in both its physical and digital restaurants and achieve operating efficiency and financial controls within its organization. Its operational excellence in areas such as hygiene and food safety have allowed it to respond to the serious disruptions it faced during the COVID-19 pandemic.

Business area of the company

The company is one of the largest restaurant operators in the Indian subcontinent.

Awards and accreditations

• 2021: National Best Employer Brands 2020 award presented by World HRD Congress.
• 2021: Recognised as a ‘Best Workplaces for Women 2021’ by The Economic Times.
• 2020: Ranked as No. 13 in the ‘Best Large Workplaces in Asia 2020’ category by Great Place to Work received by Gamma Pizzakraft Lanka (Private) Limited.
• 2020: Recognised as a ‘Best Workplace in Sri Lanka 2020’ by Great Place to Work, received by Gamma Pizzakraft Lanka (Private) Limited.
• 2020: Silver Award in the Large Enterprises Category in Sri Lanka in 2020 from Great Place to Work, received by Gamma Pizzakraft Lanka (Private) Limited.
• 2020: Finalist in the Fan of the Pan Asia 2020 for the Pizza Hut Pan Challenge Championship 2020.
• 2019: Awarded for best production, rider & manager under the H2OP challenge.
• 2017: Winner of the H2OP challenge for having the best restaurant standard operating procedure among Yum franchisees in India during the said challenge.

Major events and milestones

• 2021: Opened the 200th KFC store in India.
• 2020: Opened the 150th Pizza Hut store in India.
• 2020: The company achieved a revenue of Rs 10,000 million in India.
• 2020: Gamma Pizzakraft Lanka (Private) achieved a revenue of Rs 5,000 million LKR in Sri Lanka.
• 2019: Opened the 150th KFC store in India.
• 2018: Opened the 50th Pizza Hut store in Sri Lanka.