Shadowfax Technologies was originally incorporated as ‘Shadowfax Technologies Private Limited’ at Delhi, India as a private limited company under the Companies Act, 2013 pursuant to a certificate of incorporation dated April 21, 2015, issued by Registrar of Companies, Delhi.

The company is a new-age, technology-led third-party logistics (3PL) company, and leverages technology to facilitate digital commerce. It serves a wide category of enterprise clients including horizontal and non-horizontal e-commerce, quick commerce, food marketplace, and on-demand mobility companies. Its range of services includes express forward parcel deliveries, reverse pickups and hand-in-hand exchange deliveries, prime deliveries, quick commerce and on-demand hyperlocal deliveries, mobility, and other services, including critical logistics enabling it to cater to the most diverse and complex needs of its clients.

One of the key drivers of the next wave of growth for 3PL providers will come from solutions that enhance the end-customer experience. The company is committed to leveraging innovation and efficiency to enhance client experience, which it expects will be driven by three key factors: Velocity, Versatility, and Value. To facilitate the penetration of digital commerce in India and offer its clients the ideal solutions for their end consumers, it relies on its (i) nationwide network infrastructure, (ii) last mile intra-city network of gig-based delivery partners, and (iii) proprietary technology platform, including a sophisticated supply demand allocation engine.

It is direct beneficiaries of India’s expanding digital funnel and shifting demographics that are fueling the growth of the online retail market and convenience led consumption. An increasing number of consumers are turning to online channels not just for shopping but also for services for ordering food, groceries and booking cabs, among others. In comparison to global markets, India continues to show substantial room for growth in online retail. A majority of its revenue from operations is derived from services where it delivers directly to the end-customer. Its platform supports a wide range of time-sensitive and flexible delivery needs of its diverse set of clients like Meesho, Flipkart, Myntra, Swiggy, Bigbasket, Zepto, Nykaa, Blinkit, Kartrocket, Zomato, Uber, Pincode, Purplle, Licious, ONDC, Magicpin, amongst others, making it the only player of scale to service last mile and end-to-end delivery for e-commerce, and last-mile delivery for quick commerce, food delivery and other hyperlocal services.

Business area of the company

The company is in the business of providing platform for logistics services using technology to Business-to-Business customers. It serves a wide category of enterprise clients including horizontal and non-horizontal e-commerce, quick commerce, food marketplace, and on-demand mobility companies.

Services of the company

Express services

• Forward express parcel delivery: It offers tailored forward express parcel delivery services to suit the requirements of its e-commerce clients.
• Reverse pickup logistics and Hand-in-Hand exchange: Reverse pickups and hand-in-hand exchange logistics are highly complex operations that demand strict control and quality checks and incur additional costs and due to this, players across business models continue to rely on 3PL partners for such deliveries.
• Prime Delivery: To meet the increasing demand for faster order fulfilment in the e-commerce segment, it provides same-day delivery and next-day delivery under its prime service, enhancing delivery speed and ensuring customer experience.

Hyperlocal services

• Quick commerce services: It works with major quick commerce platforms, including Zepto, Big Basket, Blinkit, Flipkart Minutes, and Swiggy.
• Food and On-Demand delivery: It provides a technologically advanced logistics solution for food and on-demand platforms such as pharma companies, quick service restaurants, and ONDC customers, effectively handling dynamic order loads through customized integrations.
• Mobility solutions: It is the only 3PL company amongst its peers to offer a two-wheeler fleet to online mobility platforms.

Other logistics services

• Critical logistics: It enables the movement of critical products, accommodating high-value items such as mobile phones, luxury watches, and time-sensitive critical parts, including MRI spares and crucial construction equipment spares.
• Strategic insourcing of unbundled services: By leveraging its existing end-to-end logistics network, it has the ability to serve clients requiring unbundled services for a part of the supply chain.
• Dark store operations: It has expanded into multi-brand, multi-category dark store operations to facilitate time-bound slotted deliveries for platforms and brands, enhancing speed and efficiency in last-mile fulfilment.

Awards, accreditations and recognition

• 2018: Received the ‘Best Start-Up Enterprising Solutions’ at the 12th Express Logistics & Supply Chain Leadership Awards.
• 2019: Received the ‘Best Emerging Service Partner H1 2019’ from Excellence Super Star Award by Amazon at the Service Partner Meet.
• 2019: Received the ‘Excellence in Innovation- Logistic Sector’ at the ET Now Stars of the Industry Award.
• 2020: Received the ‘Exemplary Emerging Consumer Brand’ from The Economic Times.
• 2022: Received the ‘Certificate of recognition’ from ASK Private Wealth HURUN India, Future Unicorn Index 2022.
• 2023: Received the ‘Operational Excellence (Logistics Application) Award’ at the 1st edition of ONDC Elevate Awards.
• 2024: Received the ‘Best Tech Integrations in D2C’.
• 2024: Received the ‘Best Technology Team of the Year (E-commerce Logistics)’ from iValue.
• 2024: Received the ‘Best use of NPS to enhance Customer satisfaction (Logistics)’ at the Quantic, 4th Excellence Awards.
• 2024: Received the ‘Innovative Applications of AI (Logistics)’ at the 3.0 Technology Excellence Awards.

History and milestones

• 2015: The company was incorporated in April 2015.
• 2015: The company acquired the business assets of Pickingo Logixpress Private Limited, pursuant to an asset transfer agreement.
• 2017: Launched India’s first Doorstep Quality Check (DQC) for e-commerce customers.
• 2017: The company acquired the business assets of Nuvo Logistics Private Limited, pursuant to an asset transfer agreement.
• 2018: Launched ‘forward third-party logistics (3PL)’ service for e-commerce and direct-to-customer (D2C) brands.
• 2020: Started operations of its first automated sorting centre in Gurgaon.
• 2021: Built a network of 47 middle mile facilities across the country for end-to-end operations.
• 2022: Entered the quick commerce delivery space.
• 2022: Launched Shadowfax Flash, its intracity C2C delivery service.
• 2023: Enabled EV vehicle leasing on its platform for its gig partners.
• 2023: Launched large / volumetric express parcel category under value added services.
• 2023: Introduced ‘SF Maps’, an AI-based address intelligence system to enhance delivery accuracy and efficiency.
• 2024: Achieved Adjusted EBITDA breakeven for the Financial Year 2024.
• 2024: Achieved pan India expansion to more than 3,300 first and last mile facilities covering more than 2,200 cities.
• 2024: Expanded same day and next day delivery service to more than 30 cities.
• 2024: Scaled quick commerce service to 50 cities and hit 300,000 orders per day.
• 2024: Achieved 2.50 million orders per day during festive season.
• 2024: Completed 1 billion orders to the end customers since inception.
• 2024: Emerged as the largest 3PL company for the same day delivery, reverse shipment and quick commerce in terms of order volume as of and for the year ended March 31, 2025 and three months ended June 30, 2025.
• 2025: Acquired Criticalog India Private Limited, strengthening its capacity to handle high-value and time critical shipments
• 2025: Achieved Profit After Tax for the Financial Year 2025.
• 2025: Launched state of the art multi-tier automated sorting center in Bilaspur (Haryana) and Bengaluru (Karnataka).