Subex, a public limited company incorporated in 1994, is a leading global provider of Operations and Business Support Systems (OSS/BSS) to communication service providers (CSPs) worldwide in the Telecom industry.  The company pioneered the concept of a Revenue Operations Centre (ROC) - a centralized approach that sustains profitable growth and financial health for the CSPs through coordinated operational control. Subex’s product portfolio powers the ROC and its best-in-class solutions enable new service creation, operational transformation, subscriber-centric fulfilment, provisioning automation, data integrity management, revenue assurance, cost management, fraud management and interconnect/ interparty settlement. Subex also offers a scalable Managed Services Program. 

Subex’s portfolio is a comprehensive suite of AI-powered solutions designed to empower CSPs and enterprise customers in the telecommunications industry. Leveraging its award-winning expertise in Business Assurance and Fraud Management, it has integrated AI through HyperSense to deliver cutting-edge solutions. These solutions help CSPs combat fraud, mitigate risks, and optimize their business operations, ultimately enhancing profitability. The CSPs achieve competitive advantage through Business Optimization and Service Agility and improve their operational efficiency to deliver enhanced service experiences to their subscribers. The company has its registered office in Bengaluru and operates through its wholly owned subsidiaries in India, USA, UK, Singapore, Canada, Bangladesh and UAE and branches in USA, UK, Canada, Australia, Italy, UAE and Saudi Arabia.

Business area of the company 

Subex is a telecom AI solutions Company enabling Communications Service Providers (CSP) across the globe to create connected experiences for their customers. Subex leverages its award-winning product portfolio in areas such as Business Assurance, Fraud Management, Partner Ecosystem Management and Enterprise Asset Management to help CSPs reduce risk, combat fraud, and thereby ensure profitability.

Solution and services of the company

• Fraud management
• Business assurance
• Partner ecosystem management
• Fraudzap
• Signaling risk intelligence
• Managed services
• Business consulting services 

Awards, accreditations and recognition 

• 2001: Best Customer Service, OSS World 2001.
• 2002: Winner of Organization with Innovative HR Practices at India HRD Congress 2002.
• 2002: Best Provisioning Product, OSS World Excellence Awards 2002.
• 2003: Product of the Year, Communications Solutions Magazine 2003.
• 2003: Internet Telephony Product of the Year 2003.
• 2003: Best New Product, OSS Excellence Awards 2003.
• 2003: Operational Excellence, OSS World Excellence Awards 2003.
• 2003: SBC Supplier Recognition Award, Customer Service 2003.
• 2003: Tele Management Forum Operational Excellence Award 2003.
• 2004: Best Customer Success Story, Billing and OSS World Excellence Awards 2004.
• 2005: Chosen as one of the 8 most innovative Indian companies by NASSCOM (India) 2005.
• 2005: Winner of Best Revenue Assurance Project for KPN at the World Billing Awards 2005.
• 2005: Winner of Most Promising Company award at Billing and OSS World Excellence Awards 2005.
• 2007: Subex wins 2007 Verizon Supplier Excellence Award.
• 2007: Chosen as one of NASSCOM's 100 IT Innovators - 2007.
• 2007: Included in Deloitte & Touche's Tech Fast 50 APAC 2006 and 2007.
• 2008: Subex finalist for Billing & OSS World 2008 Excellence Award.
• 2011: Subex and Swisscom awarded the Global Telecoms Business Innovation Award 2011 for industry's first Risk Reward Sharing Model.
• 2012: Subex awarded the Global Telecoms Business Innovations Awards 2012.
• 2012: Subex awarded 2012 Global Communications Service Provider Financial Assurance Market Share Leadership Award by Frost & Sullivan.
• 2013: Subex has been awarded the Global Market Share Leader in Financial Assurance 2012 by Frost & Sullivan.
• 2015: Subex along with Mobily, has been awarded the prestigious GTB Innovation Award 2015 for Business Service Innovation and has also been named one of the ‘Top 10 to Watch’ companies by leading analyst firm, Frost & Sullivan.
• 2017: Pipeline Innovation Awards 2018 under ‘Managed Services’ category & ‘Innovations in Security & Assurance’ and ‘Big Data & Analytics’.
• 2017: Aegis Graham Bell Award 2017 for Innovation in ROC Insights under ‘Data Science’ Category.
• 2018: Pipeline Innovation Awards 2018 under ‘Managed Services’ category & ‘Innovations in Security & Assurance’ and ‘Big Data & Analytics’.
• 2021: Subex named as Sample Vendor of Partner Ecosystem Management solutions.
• 2022: Subex named in 2022 Gartner Market Guide for Multipersona Data Science & Machine Learning Platforms.

History and milestones

• 2001: First international installation of FMS.
• 2002: Awarded a 39 million pound 5-year contract by BT.
• 2004: Became largest FMS vendor globally.
• 2007: Listing on London stock Exchange; Market capitalisation of $600 million.
• 2011: Subex completes successful implementation of its ROC TM Revenue Assurance Solution for leading South East Asian Operator'.
• 2011: Subex and Swisscom presented award winning fraud model at GSMA Fraud Forum 2011.
• 2012: Subex launches ROCware Product Performance Management solution.
• 2012: Subex launches Integrated Bypass Fraud solution. 
• 2019: Subex launched new brand ‘CrunchMetrics’.
• 2019: The company won 5-year deal from Umniah to deploy ROC Revenue Assurance.
• 2019: It won multi-year deal from Econet Wireless Zimbabwe.
• 2019: Subex entered into a strategic partnership with Rhino Niger Networks to cater to the digital transformation demands within the African markets.
• 2020: Subex launched Partner Ecosystem Management platform.
• 2020: The company joined O-RAN Alliance to help accelerate adoption of open radio access networks.
• 2021: Subex rebranded IoT and OT Cybersecurity product as 'Sectrio'.
• 2022: Subex incorporated a wholly-owned subsidiary named as ‘Subex Account Aggregator Services’.
• 2024: Subex won a deal with a leading telecom operator in Southeast Asia.
• 2025: Subex launched FraudZap.
• 2025: Subex secured contract from leading telecom operator in Netherlands.
• 2025: Subex won 5 year deal in Europe with a leading integrated energy & telecom provider.
• 2026: Subex chosen by a leading North African Telecom operator for an Enterprise Asset Management (EAM) engagement.
• 2026: Subex expanded its long-standing engagement with a leading telecom operator in North Africa to modernize North African telecom operator’s Revenue Assurance and Fraud Management (RAFM) operations.