Updater Services was incorporated in Chennai, Tamil Nadu as ‘Updater Services Private Limited’ pursuant to a certificate of incorporation dated November 13, 2003 issued by the RoC, upon the conversion of ‘Updater Services’, a partnership firm, into a private limited company, in accordance with the provisions of Part IX of the Companies Act, 1956. Thereafter, the company was converted from a private limited company to a public limited company, pursuant to a resolution passed in the extraordinary general meeting of its Shareholders held on February 22, 2022, and consequently, the name of the company was changed to ‘Updater Services Limited’, and a fresh certificate of incorporation dated March 24, 2022 was issued to the Company by the RoC.

Updater Services is a leading, focused, and integrated business services platform in India offering integrated facilities management (IFM) services and business support services (BSS) to its customers, with a Pan-India presence. The company is the second largest player in the IFM market in India and have the widest service offering in the industry, making it a unique and differentiated player in the market. Within its BSS segment, it offers Audit and Assurance services through its Subsidiary, Matrix and according to F&S Report, Matrix is a leading Audit and Assurance company for dealer / distributor audits, and retail audits and its strong branch reach and field associate reach has driven the company to reach the top spot in India, with a market share of 19.2% in the Financial Year ended March 31, 2023. 

The company also offers employee background verification check services through Matrix and in this segment, Matrix is the third largest company in India with a share of 5.40% in the Financial Year ended March 31, 2023. In addition, the company provides sales enablement services through its Subsidiaries Denave and Athena and as per the F&S Report, Denave is the largest player in this segment with a market share of 20.1% in India in the Financial Year ended March 31, 2023. In addition, the company offers mailroom management services through its Subsidiary, Avon which is a market leader in India with a share of 11.1% in the mailroom management services market in the Financial Year ended March 31, 2023.

Business area of the company

Updater Services is a leading, focused and integrated business services platform in India offering Integrated Facilities Management services and Business Support Services to its customers, with a Pan-India presence.

Awards, accreditations or recognitions

• 2003: The Company was registered by BVQI as conforming to the requirements of ISO 9001:2000
• 2013: Harit Ratna Award by Youth ExNoRa International and US Consulate General on the occasion of world environment day 2013.
• 2013: Engineering service provider of the year - Terminal awarded by Delhi International Airport Limited
• 2014: The Company was registered by Intertek as conforming to the requirements of OHSAS 18001:2007.
• 2016: Certificate of Excellence in the category of engineering service provider of the year - Terminal at GMR - IGI airport awards 2016.
• 2016: Awarded the ‘Best Contractor’ by Hyundai
• 2017: Second prize at Confederation of Indian Industry - National 5S Excellence Awards 2017 (Service Industry)
• 2018: The Company was registered by Intertek as conforming to the requirements of ISO 14001:2015.
• 2019: Certified as a premium member of the British Safety Council.
• 2021: The Company was provided certificate number ‘IS 742721’ by BSI Assurance UK Limited as it complies with the requirements of ISO/IEC 27001:2013.
• 2021: The Company was provided certificate number ‘AMS 726997’ by BSI Assurance UK Limited as it complies with the requirements of ISO 55001:2014.
• 2021: Certificate of appreciation awarded by CapitaLand India for the dedicated support for the operation of ITPC during the pandemic period.
• 2021: The Company was awarded the honour of excellence by Saint-Gobain for the Company’s continued support to its glass business operations through the pandemic years 2020 and 2021.
• 2021: The Company was provided certificate number ‘FMMSS 742721’ by BSI Assurance UK Limited as it complies with the requirements of ISO 41001:2018.
• 2022: Awarded the 2022 India Notable Supplier Award at the Bosch India Regional 2022: Supplier Awards 2022 in the material field category for facility management.
• 2022: The Company was assessed by Euro Assessments & Certification Ltd and was found compliant with the requirements of SA 8000:2014.
• 2022: A certificate of appreciation presented to the Company for outstanding support and service by Yusen Logistics (India) Private Limited.
• 2022: Its Subsidiary, Matrix India, was recognised as ‘Partner of the Year 2022’ by P&G at their headquarters in Cincinnati, USA.
• 2022: Its Subsidiary, Denave, was awarded the digital agency of the year by CMO Asia.
• 2022: Its Subsidiary, Denave, was awarded the demand generation agency of the year by CMO Asia.
• 2022: Its Subsidiary, Denave, was awarded the sales enablement company of the year by CMO Asia.
• 2023: Recognised for the unwavering support provided to Expeditors and its customers
• 2023: Its Subsidiary, Denave, was recognized by Entrepreneur India for ‘Best Use of SEO Idea’ at the Indian Digital Enabler Awards
• 2023: The Company was registered by Intertek as conforming to the requirements of ISO 45001:2018.
• 2023: Its Subsidiary, Denave, recognized as a ‘Great Place to Work’ by the Great Place to Work Institute.

History and milestones

• 1990: The Company was founded as a partnership firm between Raghunandana Tangirala and K. Hariharan for undertaking catering contracts, housekeeping and maintenance contracts, manpower hiring contracts and other allied activities.
• 2000: Reconstitution of its partnership firm to admit, Shanthi Tangirala, as a partner.
• 2002: Entered into an agreement with Saint-Gobain Glass India Private Limited for providing operations services.
• 2003: Conversion from partnership firm to a private limited company
• 2006: Total revenue of the company crossed Rs 500 million for the Financial Year ended March 31, 2006.
• 2006: Acquisition of 51% shareholding in Avon Solutions and Logistics Private Limited, a mail room management company with a pan India presence.
• 2010: Entered into an agreement with one of largest private airports in India.
• 2014: Entered into an agreement for facility management services with a hospital.
• 2014: Obtained a rating from a credit rating agency.
• 2015: Total revenue of the company crossed Rs 5,000.00 million for the Financial Year ended March 31, 2015.
• 2016: Entered into an agreement for providing facility management services for a metro rail.
• 2017: Acquisition of 100% shareholding in Stanworth Management Private Limited.
• 2017:  Acquisition of 65% shareholding in Fusion Foods and Catering Private Limited, which is engaged in hospitality and industrial catering.
• 2018: Entered into an agreement for providing and managing the human resource services at a hospital in Ahmedabad.
• 2018: Acquisition of 70% stake in Global Flight Handling Services Private Limited.
• 2019: Rolling out Employee Stock Option Plan for its employees.
• 2019: Entered into an agreement with a large conglomerate for property and facility management services at Sardar Vallabhbhai Patel - Statue of Unity
• 2019: Total revenue of the company crossed Rs 10,000.00 million for the Financial Year ended March 31, 2020.
• 2019: Appointed as facility manager to manage the operation and management of three railway stations.
• 2019: Acquisition of 75% shareholding in Matrix Business Services India Private Limited.
• 2019: Acquisition of 76% shareholding in Washroom Hygiene Concepts Private Limited.
• 2020: Entered into an agreement for operation and maintenance of liquid terminal at Kattupali Port.
• 2020: Entered into an agreement with one of the leading medical education and research institute in Pondicherry.
• 2022: Acquisition of 57% shareholding in Athena BPO Private Limited.
• 2023: Total revenue of the Company crossed Rs 20,000.00 million for the Financial Year ended March 31, 2023.