eClerx Services (eClerx) was founded in 2000 by Anjan Malik and PD Mundhra with the goal of transitioning, managing and transforming complex business processes. Following successful careers in investment banking, Anjan and PD, graduates of University of Pennsylvania’s Wharton School of Business, jointly identified significant opportunities for providing innovative services and solutions to large global companies undergoing rapid business transformation challenged by legacy systems, new technology, data inaccuracies, and ever-changing processes and workflows. 

eClerx is a productized services company, bringing together people, technology and domain expertise to transition, manage, and transform complex functions for its clients. The company fuses deep domain expertise with cutting-edge technology to help the world’s leading brands transform faster, operate smarter, and deliver exceptional customer experiences. Its end-to-end services combine advanced analytics, intelligent automation, AI-driven insights, and scalable digital solutions to power every stage of the business journey across industries such as:

Banking, Financial Services and Insurance: eClerx empowers global financial organizations to enhance accuracy, flexibility, and resilience with advanced digital technologies and automation. Backed by over two decades of deep industry expertise, it delivers end-to-end solutions across trade support, settlements, KYC and onboarding, legal documentation, reference data, and advanced analytics, helping clients navigate operational complexities as well as regulatory and compliance requirements, and drive sustainable growth.

Telecom, Media, and Entertainment: It helps telecom, media, and entertainment organizations accelerate digital transformation, elevate customer experience, and optimize operational efficiency. Its solutions span advanced analytics, automation, RPA, and digital care, empowering clients to deliver seamless, personalized experiences at scale. From content workflows and campaign management to multichannel customer interactions, it enables companies to enhance retention, boost satisfaction, and reduce service costs, all while staying ahead in a rapidly evolving digital landscape.

Fashion & Luxury: eClerx works with some of the world’s most iconic fashion & luxury brands to create, manage, and distribute content seamlessly across channels, enhancing efficiency, sustainability, and brand impact. Its specialized services include creative production, digital asset management, and advanced analytics. Through CLX Europe, its dedicated subsidiary, the company delivers cutting-edge digital content production using Generative AI and 3D scanning technologies tailored for luxury experiences.

High-Tech: The company helps high-tech companies accelerate digital transformation and achieve operational excellence with services like application development, big data, machine learning, and more. Its solutions drive agility, improve performance, and help organizations scale faster. By combining deep industry expertise with proprietary platforms for AIpowered quality assurance (QA360), content management (FLUiiD4 and Merchandiser+), and Robotic Process Automation (Roboworx), it enables clients to stay competitive in an ever-evolving tech landscape.

Manufacturing & Distribution: eClerx partners with manufacturing and distribution companies to streamline operations and enhance customer experiences through data-driven digital solutions. Its expertise spans digital transformation, supply chain optimization, and advanced analytics, driving greater agility, efficiency, and innovation across the value chain.

Retail & Consumer Goods: eClerx helps retail and consumer goods brands unlock growth through tailored technology and consulting services. Its enables businesses to optimize operations, elevate customer experiences, and accelerate digital transformation using data, automation, and advanced analytics.

Business area of the company

eClerx provides business process management, automation, and analytics services to a number of enterprises, including some of the world’s leading financial services, communications, retail, fashion, media & entertainment, manufacturing, travel &leisure, and technology companies. It provides service solutions using a mix of custom designed data processes, delivery teams comprising generalists and domain specialists, and in-house software to automate processes.

Services 

• Creative & Content Production: Fuel marketing across channels with powerful tech-enabled digital workflows and advanced high-fidelity asset production.
• Customer Experience: Transform customer journeys, using GenAI-powered quality monitoring and advanced automation to boost efficiency.
• Data & Analytics: Harness your data to optimize decisions, execution, and scale, with its advanced analytics capabilities.
• Digital Marketing Services: Take advantage of its end-to-end MarTech stack to get competitor insights, improve content output, and easily manage campaigns.
• Finance & Accounting: Optimize finance operations with outsourced accounting teams configured to your needs, so you can stay focused on strategic goals.
• Financial Crime Compliance: Leverage scalable support that brings smart technology, efficient processes, and domain expertise.
• Financial Services Operations: Accelerate your most complex Capital Markets processes and functions at scale through analytics-driven insights.
• Market Intelligence: Transform your competitive edge with insights that convert into digital strategies for growth and optimization.
• Technology Services: Transform faster with integrated tech services that span IT change, managed operations, and agile app development.

Products

• Compliance Manager: Streamline client/vendor onboarding and KYC with an AI-powered, comprehensive client lifecycle management platform.
• CX360: Leverage the powerful capabilities of GenAI to transform your engagement strategy and take control of your customer journey.
• DataEdge360: Stay ahead of rivals with competitive insights that power smarter pricing and product strategies.
• DocIntel: Revolutionize your document management for seamless transitions to machine-readable formats and lightning-fast text search capabilities.
• FLUiiD4: Deploy the latest technology to produce, manage, and share creative assets across teams, channels, and locations.
• GenAI360: Improve efficiency and creativity across content, virtual care, coding, and more with its award-winning platform.
• Market360: Maximize product availability, visibility, and performance with digital shelf analytics built to power growth across retailers, marketplaces, and distributors.
• Merchandiser+: Save time and increase growth with an AI-powered solution that accelerates product launches, sources and enriches data, and streamlines channel management.
• QA360: Fully automate and monitor your customer interactions to improve efficiencies in the customer lifecycle.
• Roboworx CogniFlows: Introduce cost efficiencies with controls to monitor and manage the process through this award-winning RPA suite.

Awards and recognitions

2017

• Won the Netapp innovation awards, 2017
• eVigilPRo was recognised by DataQuest Vertical Warrior award 2017
• eClerx won Bronze at ASQ’s (American Society for Quality) Satea (south asia team excellence award)
• eClerx emerged runner-up in the Process improvement category of the Qualtech prize 2017, organised by Qimpro

2018

• Won the 2018 Brandon Hall group excellence awards in learning and development
• eClerx’s ‘eVigilPRo’ received the Prestigious 2018 cso50 award
• Won the 2018 Golden peacock awards, 2018 for Quality
• eClerx’s Chatbot Solution Won Prestigious nasscom award for it excellence

2019

• eClerx was named the Winner of two Stevie Awards in the sixth annual Asia-Pacific Stevie Awards
• eClerx Services Ltd. Received Prestigious 2019 CSO50 Award
• eClerx Customer Operations Awarded Two 2019 CRM Excellence Awards
• eClerx Recognised With Two Brandon Hall Awards
• eClerx Won the Prestigious NASSCOM Customer Excellence Award for RPA Implementation

2020

• eClerx Recognised as a Finalist at the GSA UK 2019 Awards
• Won the CII’s National Competition on Lean
• Winner of the CYPHER Data Science award for ‘AI in Travel and Tourism’ category

2021

• RegTech Insight Awards 2021 USA from A-Team Group - Best Data Solution for KYC
• DataManagement Insight Awards 2021 from A-Team Group - Best KYC & Client
• eClerx is Recognized Among Crain’s 100 Best Places to Work in New York City

• eClerx Wins Top Honors at ASQ International
• eClerx Wins Two Brandon Hall Awards for Excellence in L&D
• Top 50 Firms in India for Data Scientists To Work For - Analytics India Magazine

2023

• Big Data Awards for the Project of the Year category, by Enterprise Big Data Framework.
• eClerx Roboworx Named Winner in the 2023 Globee Awards for Information Technology
• eClerx wins Business Analytics Company of the YearSingapore Prestige Awards 2023
• Data Engineering Award for Data Democratization for eClerx flagship product, Athena+
• E- COMMERCE GERMANY AWARDS for Best Product Content Creation Tool
• Award for most innovative KYC investigation & due diligence
• BIG Innovation Awards for Roboworx from the Business Intelligence Group

2024

• eClerx Won Brandon Hall Group Awards for Learning and Development
• eClerx GenAI360 Platform Won the Silver 2024 Globee Award for Technology
• eClerx secured Dual Gold in Asia-Pacific Stevie Awards
• eClerx won BIG Innovation Awards 2024 for GenAI360 Platform 
• eClerx Named Most Client-Focused Web Design Agency
• eClerx won Golden Peacock National Quality Award 2024
• Market360 won Bronze for Best Analytics/BI Solution
• eClerx recognized as a ‘major contender’ in the Everest Experience-Driven Integrated BFS Operations PEAK Matrix Assessment 2024
• eClerx recognized by Everest Group as Major Contender in Customer Experience Management Services 
• eClerx recognized for Robotic Process Automation (RPA) Ranked as Major Contender in Everest Group PEAK Matrix 2024 for RPA Products
• eClerx Recognized as an ‘Aspirant’ in the Everest Finance and Accounting Outsourcing (Fao) Peak Matrix Assessment 2024
• Personiv, an eClerx Entity Ranked Among Top 200 Global Outsourcing Firms for 2nd Year in a Row
• Personiv, an eClerx Entity (Manila) Recognized as Great Place to Work Certified

2025

• eClerx’s Financial Markets Employee Onboarding Program Awarded Silver Medal for Innovation in Human Resources Management by the Asia-Pacific Stevie Awards
• eClerx honored with the Financial Express CFO Award in the Medium Enterprises Segment – Services Sector
• eClerx’s Digital Marketing Services named a ‘Major Contender’ in Everest Group’s Marketing Services PEAK Matrix
• eClerx honored with the Evangelist 100 by the Chief Security Officer Awards (CSO100) by Foundry (an IDG, Inc. Company)

Milestones

• 2000: eClerx is founded by Anjan Malik and PD Mundhra.
• 2002: First delivery center opens in Mumbai, India.
• 2006: Open its London office.
• 2007: The company listed on the BSE & NSE, hit $30 million in revenue and acquire Igentica.
• 2008: The company hits its first major milestone: 1,000 employees strong, and growing fast.
• 2009: It opens New York sales office.
• 2010: It established a presence in Singapore.
• 2011: Forbes names the company in Asia’s 200 Best Under a Billion. Momentum builds.
• 2012: The company go global with its first acquisition: US-based Agilyst Inc.
• 2015: Its expansion into Europe begins with the acquisition of Italy-based CLX.
• 2017: The company opened its largest U.S office in Fayetteville - bigger, bolder, better.
• 2019: The company crosses 10,000 employees worldwide. The eClerx family is growing fast.
• 2020: The company acquires Personiv, adding Coimbatore, Manila, and Gurugram to its network.
• 2022: The company crosses $300 million in revenue and 16,000 employees - a year of scale and strength.
• 2023: Kapil Jain becomes CEO, leading a wave of inspiration and innovation.
• 2023: The company opens new offices in Bangkok & Paris, and launch CLX Innovation Hub in Milan.
• 2024: The company crosses 18,000 employees, with business operations in over 50 countries.
• 2025: The company’s new delivery centers in Peru and Egypt bring it closer to clients worldwide.